Refund policy

Odstop od pogodbe in vračilo izdelkov
The sixth paragraph of Article 43. d of the ZVPot stipulates that if the consumer has already received the goods and withdraws from the contract, he returns them to the company or a person authorized by the company to take over the goods, immediately or no later than 14 days after notification of withdrawal. The product return form can be found here.

In the event of withdrawal from the contract, the company must return all received payments that were charged to the consumer at the time of concluding the contract (placing the order) within 14 days of receiving the goods. Refunds are not refundable in cash.

The product you want to return must be:

Unused, clean and undamaged.

If you have already started using the product, it is no longer possible to withdraw from the contract and return the product.

Requests for additional information are expected at the e-mail address: etikete@siol.net or at the address below.

Send the product that does not suit you to the address below. Attach a copy of the original invoice to the product. Before returning the product, write to us at etikete@siol.net to send you a complaint form.

We will return the purchase price to the specified bank account no later than 14 days after receiving the application and returning the product. To return the purchase price, we need the returned product (in the condition as stated in the previous paragraphs).

If you have stated an incorrect bank account, we will charge the cost of additional work in the amount of € 30 to resolve the case with the bank and the unjustified recipient.

It is not possible to refund the purchase price in cash.

When returning products paid for with a credit card, we refund the purchase price for the returned product to the credit card. In the case of returns of products that were paid after cash on delivery or transfer to the account, we refund the purchase price to your transaction account.

If the product has material defects, the user must notify the provider of the defect within the legal deadline and describe the defect in more detail in the error notification and allow the provider to inspect the product.

By ordering the shipment, the buyer agrees that in the event that the shipment is not taken over by Slava d.o.o. charges the postage of the package sent and returned to the customer.

In case of problems, the customer can contact tel. No .: +386 51 442 500 The customer can submit a complaint to the e-mail address etikete@siol.net. The appeal procedure is confidential.

The bidder will acknowledge receipt of the complaint within five working days and notify the buyer of the progress of the procedure within a further eight days. The bidder will do its best to resolve any disputes amicably. If an amicable settlement of the dispute is not reached, the court in Ljubljana is competent to resolve all disputes between the bidder and the buyer.

The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and to rights and obligations not regulated by these General Terms and Conditions.

Slava, posredništvo raznovrstnih izdelkov, d.o.o.
Frančiškanski trg 1
1241 Kamnik
Slovenija
www.labeling.pro
etikete@siol.net

The costs associated with returning the goods shall be borne by the buyer.